MessageBird Conversations Events

asyncapi: 2.6.0
info:
  title: MessageBird Conversations Events
  description: >-
    The MessageBird Conversations webhook system delivers real-time
    notifications for conversation events across all messaging channels
    including SMS, WhatsApp, Facebook Messenger, Telegram, and more.
    Webhooks are triggered when messages are created or updated, and when
    conversations are created or updated. The platform supports up to 10
    channel-specific webhooks and 5 generic webhooks per account.
  version: '1.0'
  contact:
    name: MessageBird Support
    url: https://support.messagebird.com
servers:
  webhook:
    url: '{webhookUrl}'
    protocol: https
    description: >-
      Your server endpoint that receives webhook payloads from
      MessageBird when conversation events occur.
    variables:
      webhookUrl:
        description: >-
          The URL configured in the webhook settings to receive event
          notifications.
    security:
      - signatureAuth: []
channels:
  /webhook:
    description: >-
      Endpoint on your server that receives conversation event
      notifications from MessageBird.
    publish:
      operationId: receiveConversationEvent
      summary: Receive a conversation event
      description: >-
        MessageBird sends a JSON payload to your webhook URL when a
        subscribed event occurs. Events include message creation and
        updates, as well as conversation creation and updates.
      message:
        oneOf:
          - $ref: '#/components/messages/MessageCreated'
          - $ref: '#/components/messages/MessageUpdated'
          - $ref: '#/components/messages/ConversationCreated'
          - $ref: '#/components/messages/ConversationUpdated'
  /voice-webhook:
    description: >-
      Endpoint on your server that receives voice call event
      notifications from MessageBird.
    publish:
      operationId: receiveVoiceEvent
      summary: Receive a voice call event
      description: >-
        MessageBird sends call event data to your webhook URL when
        voice call status changes occur, such as call creation,
        ringing, answering, and hangup.
      message:
        $ref: '#/components/messages/VoiceCallEvent'
  /sms-status-webhook:
    description: >-
      Endpoint on your server that receives SMS delivery status
      reports from MessageBird.
    publish:
      operationId: receiveSmsStatusReport
      summary: Receive an SMS status report
      description: >-
        MessageBird sends delivery status updates to the reportUrl
        specified when sending an SMS message. Status reports indicate
        whether the message was delivered, expired, or failed.
      message:
        $ref: '#/components/messages/SmsStatusReport'
components:
  securitySchemes:
    signatureAuth:
      type: httpApiKey
      name: MessageBird-Signature
      in: header
      description: >-
        Webhook payloads include a signature header for verifying the
        authenticity of the request. The signature is computed using
        the webhook signing key.
  messages:
    MessageCreated:
      name: message.created
      title: Message Created
      summary: >-
        Triggered when a new message is created in a conversation, either
        sent by the business or received from a customer.
      contentType: application/json
      payload:
        $ref: '#/components/schemas/MessageEvent'
    MessageUpdated:
      name: message.updated
      title: Message Updated
      summary: >-
        Triggered when a message status changes, such as transitioning
        from sent to delivered or read.
      contentType: application/json
      payload:
        $ref: '#/components/schemas/MessageEvent'
    ConversationCreated:
      name: conversation.created
      title: Conversation Created
      summary: >-
        Triggered when a new conversation is created, typically when a
        new contact sends their first message.
      contentType: application/json
      payload:
        $ref: '#/components/schemas/ConversationEvent'
    ConversationUpdated:
      name: conversation.updated
      title: Conversation Updated
      summary: >-
        Triggered when a conversation is updated, such as a status
        change from active to archived.
      contentType: application/json
      payload:
        $ref: '#/components/schemas/ConversationEvent'
    VoiceCallEvent:
      name: voice.call.event
      title: Voice Call Event
      summary: >-
        Triggered when a voice call event occurs, including call
        creation, ringing, answering, and hangup events.
      contentType: application/json
      payload:
        $ref: '#/components/schemas/VoiceCallEventPayload'
    SmsStatusReport:
      name: sms.status.report
      title: SMS Status Report
      summary: >-
        Triggered when the delivery status of an SMS message changes.
      contentType: application/json
      payload:
        $ref: '#/components/schemas/SmsStatusReportPayload'
  schemas:
    MessageEvent:
      type: object
      properties:
        type:
          type: string
          description: >-
            The event type.
          enum:
            - message.created
            - message.updated
        conversation:
          type: object
          description: >-
            The conversation associated with the event.
          properties:
            id:
              type: string
              description: >-
                The conversation identifier.
            contactId:
              type: string
              description: >-
                The contact identifier.
            status:
              type: string
              description: >-
                The conversation status.
              enum:
                - active
                - archived
            createdDatetime:
              type: string
              format: date-time
              description: >-
                When the conversation was created.
            updatedDatetime:
              type: string
              format: date-time
              description: >-
                When the conversation was last updated.
            lastReceivedDatetime:
              type: string
              format: date-time
              description: >-
                When the last message was received.
        message:
          type: object
          description: >-
            The message associated with the event.
          properties:
            id:
              type: string
              description: >-
                The message identifier.
            conversationId:
              type: string
              description: >-
                The conversation identifier.
            channelId:
              type: string
              description: >-
                The channel identifier.
            platform:
              type: string
              description: >-
                The messaging platform.
            to:
              type: string
              description: >-
                The recipient identifier.
            from:
              type: string
              description: >-
                The sender identifier.
            direction:
              type: string
              description: >-
                The direction of the message.
              enum:
                - sent
                - received
            status:
              type: string
              description: >-
                The delivery status.
              enum:
                - accepted
                - pending
                - sent
                - delivered
                - read
                - failed
                - deleted
            type:
              type: string
              description: >-
                The content type.
              enum:
                - text
                - image
                - video
                - audio
                - file
                - location
                - hsm
            content:
              type: object
              description: >-
                The message content.
            createdDatetime:
              type: string
              format: date-time
              description: >-
                When the message was created.
            updatedDatetime:
              type: string
              format: date-time
              description: >-
                When the message was last updated.
    ConversationEvent:
      type: object
      properties:
        type:
          type: string
          description: >-
            The event type.
          enum:
            - conversation.created
            - conversation.updated
        conversation:
          type: object
          description: >-
            The conversation associated with the event.
          properties:
            id:
              type: string
              description: >-
                The conversation identifier.
            contactId:
              type: string
              description: >-
                The contact identifier.
            status:
              type: string
              description: >-
                The conversation status.
              enum:
                - active
                - archived
            createdDatetime:
              type: string
              format: date-time
              description: >-
                When the conversation was created.
            updatedDatetime:
              type: string
              format: date-time
              description: >-
                When the conversation was last updated.
    VoiceCallEventPayload:
      type: object
      properties:
        id:
          type: string
          description: >-
            The call identifier.
        status:
          type: string
          description: >-
            The call status.
          enum:
            - queued
            - starting
            - ringing
            - ongoing
            - busy
            - no_answer
            - failed
            - ended
        source:
          type: string
          description: >-
            The source number.
        destination:
          type: string
          description: >-
            The destination number.
        direction:
          type: string
          description: >-
            The call direction.
          enum:
            - incoming
            - outgoing
        legs:
          type: array
          description: >-
            The call legs.
          items:
            type: object
            properties:
              id:
                type: string
                description: >-
                  The leg identifier.
              status:
                type: string
                description: >-
                  The leg status.
              source:
                type: string
                description: >-
                  The leg source.
              destination:
                type: string
                description: >-
                  The leg destination.
              direction:
                type: string
                description: >-
                  The leg direction.
        createdAt:
          type: string
          format: date-time
          description: >-
            When the call was created.
        updatedAt:
          type: string
          format: date-time
          description: >-
            When the call was last updated.
    SmsStatusReportPayload:
      type: object
      properties:
        id:
          type: string
          description: >-
            The message identifier.
        reference:
          type: string
          description: >-
            The client reference.
        recipient:
          type: string
          description: >-
            The recipient phone number.
        status:
          type: string
          description: >-
            The delivery status.
          enum:
            - scheduled
            - sent
            - buffered
            - delivered
            - expired
            - delivery_failed
        statusReason:
          type: string
          description: >-
            The reason for the status, particularly for failures.
        statusDatetime:
          type: string
          format: date-time
          description: >-
            The date and time of the status update.